Invoices
Find your invoices, see what each one charges for, download the PDF and pay an open invoice.
Every invoice Superclouds issues to your account is listed in BillingInvoices. From there you can download it, see the cost breakdown and pay it if it is still open.
Find an invoice
- Open BillingInvoices.
- Type in Search to find an invoice, or move through the pages at the bottom. Use the entries list at the top to show more rows per page.
| Column | What it shows |
|---|---|
| Name | The invoice number. |
| Status | Where the invoice stands (see Statuses). |
| Create At | When the invoice was issued, in your local time. |
| Due Date | When payment is due. Blank if the invoice has no due date. |
| Pay | A Pay button, or Paid once it is settled. |
| Action | Download and Details. |
Only issued invoices are listed. Drafts that don't have a number yet don't appear. If you have none, the table reads "No data available in table".
Statuses
| Status | Meaning | Do you need to pay? |
|---|---|---|
open | Issued and waiting for payment. | Yes, by the due date, unless your default payment method is charged automatically. |
paid | Settled. | No. |
uncollectible | The payment could not be collected. | Yes. Pay it as soon as you can, see If a payment fails. |
void | Cancelled. | No. Ignore it, even though a Pay button is shown. |
The console shows a Pay button on every invoice that isn't paid, including void ones. A void invoice is cancelled and nothing is owed on it.
See what an invoice is for
- Click Details on the invoice's row.
The Cost Details dialog opens. At the top you'll see the Service Name, its Super Id (the ID of the service you were billed for) and the Total Cost.
Below is one section per item billed, headed "Name: ... | Unit: ...". Click a section to see its Tier, Service Metric and the three parts of its cost:
| Cost | What it covers |
|---|---|
| Run Cost | Time the service was running. |
| Idle Cost | Time the service was stopped or idle. |
| Standard Cost | The fixed part of the price. |
The same breakdown, for charges that haven't been invoiced yet, is in Live costs.
From the dialog you can also click Download, or Pay if the invoice isn't paid. Click Close when you're done.
Download an invoice
- Click Download on the invoice's row, or in the Cost Details dialog.
The PDF opens in a new browser tab. Save or print it from there. If the new tab doesn't show a PDF, the PDF isn't available yet; try again later.
Pay an invoice
- Click Pay on the invoice's row, or in the Cost Details dialog. Check the status first: don't pay a
voidinvoice. - In the new tab, the payment provider's invoice page opens. Pay with one of the methods it offers and complete any OTP or approval your bank asks for.
- Come back to the console and reload BillingInvoices.
The status changes to paid once the payment is confirmed. The list does not refresh by itself, so reload the page to see it. If it still shows open after a few minutes, check with your bank before paying again.
An overdue invoice can lead to suspension. Pay before the Due Date, and keep a working default payment method. See If a payment fails.
Think a charge is wrong?
Tell us before the payment due date. Corrections are issued as credits on your account. See the Terms of Service.