Add funds
Check your wallet balance and top it up with a one-time payment.
You can prepay credit into your account wallet with a one-time payment. The wallet lives at the top of BillingPayment Methods.
The Wallet balance box and the Add funds button appear only when your account offers top-ups through Razorpay. If you don't see the box, your account is charged from your payment method instead. If you see a balance but no Add funds button, you can see your credit but can't top it up from the console.
Check your balance
Open BillingPayment Methods. The Wallet balance box shows your current credit in your wallet's currency, for example "₹1,250.00". It reads zero until you add funds for the first time.
The console has no wallet statement or history. Your invoices show what was charged: see Invoices.
Top up your wallet
- Open BillingPayment Methods.
- Click Add funds.
- Enter the Amount you want to add. The label shows the currency, for example Amount (INR).
- Click Pay. The dialog closes and Razorpay's secure checkout window opens with the amount filled in.
- Choose how to pay in the checkout window (for example UPI, a wallet, net banking or a card) and complete any OTP or approval your bank or UPI app asks for.
When the payment is confirmed, you'll see a confirmation message and the Wallet balance updates.
If you close the checkout window before paying, nothing is charged and no message appears. Click Add funds to start again.
On a phone or tablet
On a phone, a tablet or an in-app browser, checkout takes over the whole page instead of opening a window. When you finish, you come back to Payment Methods and see one of these messages:
| Message | What it means |
|---|---|
| "Funds added to your wallet." | Done. |
| "Payment received. The wallet is credited as soon as it is confirmed." | Your payment arrived, but the provider hasn't confirmed it yet. The balance updates by itself once it does. Don't pay again. |
| "Payment could not be verified. Please try again." | The payment didn't go through to the end. Check with your bank before trying again. |
| "Payment was not completed (cancelled, OTP or bank approval failed). Please try again." | You cancelled, or the OTP or bank approval failed. Nothing was added. |
It is safe to close the tab once you have paid. The wallet is credited once, whichever way the confirmation arrives.
Troubleshooting
- "Please enter an amount." The Amount is empty or zero. Enter a positive amount.
- Another message when you click Pay. The billing service checks the amount and may refuse one that is too small or too large. Its message tells you what is wrong. Change the amount and try again.
- "Payment failed" (or a message from the checkout window). The payment was declined. Try another way to pay, or contact your bank.
- "Unable to load Razorpay Checkout" The checkout window couldn't load. Check your connection, turn off any blocker for the page, and reload.
- The balance didn't change. Reload BillingPayment Methods. If you saw "Payment received. The wallet is credited as soon as it is confirmed.", wait a little longer.